![]() ![]() She could barely see it but when she showed me the picture that was magnified to make it look huge. I asked to be shown the stain on the mattress. So we did and when your employee came out with a camera and took pictures and stated that the warranty was voided because there was a stain on the mattress. It is advisable not to purchase a Simmons Beautyrest. If you are in the market for a comfortable mattress. The purpose of this review is to share my story in hopes of helping others from experiencing such a horrible thing. And either a replacement of a nonfaulty mattress or refund. Will also have to invest into another mattress unless we eventually get contacted back by the manufacturer warranty dept. It is a shame consumers are experiencing such issues and the Merchants continue to advertise products they know are defective while the manufacturer continues to produce and make profits.Īs I am unable to bear the pain the mattress causes, I am forced to find alternative areas to sleep. The underlying issues are the result of the faulty SIMMONS BEAUTYREST RECHARGE MATTRESS sold to us. After multiple visits to doctors, therapists going through unnecessary imaging, pain relief and research. We reached out to the warranty company however, no contact has been received back.Īfter contact with the Merchant leading us to believe the issues were not tied to the mattress and discomfort was pretty much a personal issue, we decided to try other measures to resolve the issues like rotating the mattress and seeking medical attention. They informed us no other complaint had been received on the mattress. We were told they could not assist us with the discomfort issues we were experiencing, further stating discomfort was not a valid reason for return. Also inquired on if other customers complained. We contacted the Merchant in an attempt to find a resolution to these issues and request a replacement or refund. If there is any information I could provide to support this, I would be more than happy to oblige. I see that someone has posted information regarding a class action lawsuit. We are now in the market for a new mattress and thankful for Consumer Affairs for providing this forum to validate that my husband and I are not the only very unhappy owners of the Simmons Beautyrest Recharge Mattress. It is now Nov of 2016, with no results from our warranty process and we are beyond frustrated with our mattress. Frustrated, I began the process again, only to have the same results. even after I gave them the related customer/account number provided to me by the representative I spoke to in the beginning. After 3 months of no response, I contacted the warranty department again only to be told that they have not received our information, nor did they have anything on file for our request. pictures, measurements, documenting and speaking with a customer service rep, we waited. of 2014, I was frustrated enough to start the warranty process. Cut Prices for Buying Online! New Models and Styles! Fast Delivery.In Nov. Full List of New Models of Simmons Mattresses Provided. New Collection of Mattresses for Buying Online simmons deep sleep mattress ![]()
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